Refund Policy | IPTV Canada
1. Overview
At IPTV Canada, customer satisfaction is our top priority. We aim to provide a smooth, reliable IPTV experience with instant activation and 99.9% uptime. This Refund Policy explains when and how refunds can be issued for IPTV subscriptions purchased on 4k-iptv-canada.ca.
By purchasing a plan, you agree to the following terms and conditions regarding refunds, cancellations, and service guarantees.
2. Money Back Guarantee
We proudly offer a 10 Day Money Back Guarantee on all IPTV subscriptions. If your IPTV Canada service does not work as described or you encounter unresolvable issues, you can request a full refund within 10 days of purchase.
- Purchase must be made directly through our official website.
- You must contact our support team for troubleshooting before requesting a refund.
- Refunds apply only if login details are not shared or misused.
3. Non Refundable Situations
- Requests made after 10 days of activation.
- Purchases from unauthorized resellers or third party websites.
- Incorrect information provided during setup (device or format mismatch).
- Connectivity issues caused by your own internet or VPN use.
- Refusal to cooperate with support troubleshooting steps.
- Temporary downtime due to maintenance or updates.
4. How to Request a Refund
To request a refund, contact our team within 10 days of purchase using one of the methods below:
- 📱 WhatsApp: wa.me/212715300836
- 📩 Email: Chat on WhatsApp
- 🌐 Contact Form: 4k-iptv-canada.ca/contact-us/
Please include your order number, email address, and a short description of your issue. Refunds are processed within 3 to 7 business days after verification.
5. Trial Accounts & Renewals
Free Trials: Our free trial lets you test compatibility before purchase. Refunds are not granted for issues that could have been identified during the trial period.
Renewals: Renewals are final sales. Refunds are only possible if the renewed service fails to activate or work as intended.
6. Service Cancellations
You may cancel your IPTV Canada subscription anytime before renewal. Cancellations stop future billing but do not trigger automatic refunds. To cancel, contact us through WhatsApp or the Contact Page.
7. Our Commitment
At IPTV Canada, we value transparency and trust. Our servers are monitored 24/7 to ensure minimal downtime and smooth performance. Our support team is available 24/7 to assist with activation, troubleshooting, or refund requests.
8. Contact Information
📞 WhatsApp: Click here to chat
📧 Email: Chat on WhatsApp
🌐 Website: https://4k-iptv-canada.ca
*This Refund Policy was last updated on April 2026. Terms are subject to change to comply with Canadian consumer protection standards.
How Cash on Delivery refunds work
Most of our Canadian customers pay with Cash on Delivery in CAD when their courier arrives. Because the payment never touches a credit card or PayPal, refunds follow a slightly different path. Here is the four step process we use:
- Reach us on WhatsApp. Send a message to our team on WhatsApp within ten days of activation. Include your order number and a short note about what is not working.
- Quick troubleshooting check. Our Canadian support team runs a fast diagnostic with you on WhatsApp. Many issues are an app setting, a router restart, or the wrong device build, and we resolve them in a few minutes without needing a refund.
- Refund approval. If the issue cannot be resolved, we approve your refund on the same WhatsApp thread and confirm the refund amount in CAD.
- Interac e Transfer payout. We send the refund to you by Interac e Transfer in Canadian dollars. Most refunds land in your bank within one business day after we send them.
Refunds are issued in the same currency you paid (Canadian dollars only). For customers who paid online by card, the refund returns to the original card within three to seven business days.
